Customer Service Assistance (CAP) Case Manager
Swissvale, PA
Apr 30, 2026
Nonprofit
Job Description
Customer Service Assistance (CAP) Case Manager
Employer: Duquesne Light Universal ServicesReports to: Duquesne Light Program Supervisor Location: Hiring 1 in Swissvale and 1 in McKeesport
Hours: Mon. - Fri., 8:00am - 4:00pm (Allow flexibility in scheduling as required by client needs) HFI Mission Duties:
Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh's largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds. General Statement of Duties: The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed. Essential Functions:
- Promotes the Mission and Philosophy of Holy Family Institute
- Understand guidelines, limits and procedures of DLCO CAP
- Interviews DLCO customers for program eligibility
- Accurately completes CAP applications
- Completes re-certifications and defaults as required
- Manages daily work assignments in a timely fashion
- Maintain accurate documentation and confidential documents
- Assist clients with appropriate Referrals
- Increase professional development by completing 40 hours of training annually
- Completes other duties as assigned by supervisor
- High School diploma: bachelor's degree preferred
- Two or more years of experience in Customer Service
- Knowledge of Community resources
- Excellent written and verbal communication skills
- Proficiency with Windows Office Suite
- Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Must have Act 33/34 and FBI clearances and valid PA driver's license with reliable transportation
- Must be 21 years of age
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be "Faithful Listeners" and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that "God is Found in Everyday Activities" we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe "Loving Relationships" means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.
Holy Family Institute is an Equal Opportunity Employer
Customer Service Assistance (CAP) Case Manager
Employer: Duquesne Light Universal ServicesReports to: Duquesne Light Program Supervisor Location: Hiring 1 in Swissvale and 1 in McKeesport
Hours: Mon. - Fri., 8:00am - 4:00pm (Allow flexibility in scheduling as required by client needs) HFI Mission Duties:
Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh's largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds. General Statement of Duties: The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed. Essential Functions:
- Promotes the Mission and Philosophy of Holy Family Institute
- Understand guidelines, limits and procedures of DLCO CAP
- Interviews DLCO customers for program eligibility
- Accurately completes CAP applications
- Completes re-certifications and defaults as required
- Manages daily work assignments in a timely fashion
- Maintain accurate documentation and confidential documents
- Assist clients with appropriate Referrals
- Increase professional development by completing 40 hours of training annually
- Completes other duties as assigned by supervisor
- High School diploma: bachelor's degree preferred
- Two or more years of experience in Customer Service
- Knowledge of Community resources
- Excellent written and verbal communication skills
- Proficiency with Windows Office Suite
- Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Must have Act 33/34 and FBI clearances and valid PA driver's license with reliable transportation
- Must be 21 years of age
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be "Faithful Listeners" and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that "God is Found in Everyday Activities" we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe "Loving Relationships" means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.
Holy Family Institute is an Equal Opportunity Employer
About Holy Family Institute & Nazareth Prep
Holy Family Institute (HFI) is a 125-year-old Catholic organization that employs more than 350 people in Allegheny, Armstrong, and Beaver Counties. HFI provides help, hope, and healing to more than 40,000 children and families each year through 12 social service and educational programs.
Holy Family Institute, true well-being encompasses not only an employee's physical health, but also their financial, emotional, and purposeful aspects of life. To support our employees and their families in achieving total wellness, HFI provides a competitive and comprehensive employee benefit program.
- Medical coverage available with a deductible reimbursement plan
- Prescription coverage
- Dental and vision plans
- Flexible spending account (FSA)
- Dependent care FSA
- Legal assistance
- Cyber security coverage
- Retirement savings plan with employer match
- Employer-paid short-term and long-term disability
- Free life insurance and AD&D
- Additional voluntary life insurance
- Mileage and expense reimbursement
- Vacation time
- Sick time
- 12 paid holidays
- Tuition reimbursement
- Employee assistance program (EAP)
Company:
Site Resources:
For Employers:
©2026 TalentAlly.
Powered by TalentAlly.