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Customer Service Clerk II/Full-Time

Chesapeake, VA

Job Description

The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.

  • Evaluates problems to assist with the determination of account resolutions.
  • Responds to inquiries in person or by phone in assigned area
  • Processes related information such as work orders, bills, or payments.
  • Handles different documentation such as incoming mail or correspondence.
  • Prepares and maintains various reports and records.
  • Enters, updates, and/or edits data into computer system.
  • Accesses available sources of information to answer inquiries.
  • Performs related tasks as necessary such as balancing simple account information or cash drawers.
  • Performs other related duties as assigned.
PDN-a242ea34-7092-4011-b709-1513307ede3a
The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.

  • Evaluates problems to assist with the determination of account resolutions.
  • Responds to inquiries in person or by phone in assigned area
  • Processes related information such as work orders, bills, or payments.
  • Handles different documentation such as incoming mail or correspondence.
  • Prepares and maintains various reports and records.
  • Enters, updates, and/or edits data into computer system.
  • Accesses available sources of information to answer inquiries.
  • Performs related tasks as necessary such as balancing simple account information or cash drawers.
  • Performs other related duties as assigned.
PDN-a242ea34-7092-4011-b709-1513307ede3a

About City of Chesapeake

Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living. 

Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family. 

Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country! 

The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history. 

Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake. 

Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.

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City of Chesapeake
Customer Service Clerk II/Full-Time
City of Chesapeake
Chesapeake, VA
Jul 15, 2026
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