How to Apply

The hiring team requires a cover letter and resume to get a sense of your experience. In the cover letter, one page or less, please let us know more about your experience, and how your career aspirations and skills align with this role. Submit both a cover letter and resume as one file, due to system limitations.

Job Summary

Position Summary:

The Director of Dining Technology Services provides strategic and operational leadership for all technology systems supporting Michigan Dining, including point-of-sale, meal plan, menu management, and related applications.

You will partner with Dining leadership, Student Life Technology Solutions, and campus stakeholders. You will assess our needs, implement innovative technology solutions, ensure system security and data integrity, and drive adoption and training across the organization. You will oversee administrative operations related to meal plans, stored-value programs, reporting, and customer support while ensuring accurate system functionality and communication. In addition, you will lead procurement and contract-related system coordination, supports food and operational compliance efforts, and serves as an important liaison between Michigan Dining and University departments. All to advance strategic initiatives and operational excellence.

You will work hybrid in Ann Arbor, MI. You will report to The Director of Michigan Dining. The following will report to you: Dining Systems Assistant Director, Sr. Admin Assistant, Dining Contract Manager, Student Employees and Interns. For a full job description, click here.

Responsibilities*

• Lead the strategy, implementation, and ongoing support of Michigan Dining's technology systems, including point-of-sale, meal plan, menu management, and related applications.
• Partner with dining leaders and campus stakeholders to identify our needs and develop technology solutions that improve operations and the customer experience.
• Oversee system implementations, upgrades, pilots, and enhancements, driving adoption, training, and change management across the organization.
• Ensure the accuracy, security, and integrity of dining systems, including user access, reporting, and data management practices.
• Supervise and develop staff responsible for dining systems, meal plan administration, and related administrative operations. Some of these individuals may have responsibilities outside of your scope.
• Direct the administration of residential meal plans, Blue Bucks, and stored-value programs, including oversight of customer support and escalated concerns.
• Analyze operational data and provide reports and recommendations that support informed decision-making and continuous improvement.
• Collaborate with Student Life Technology Solutions and other university partners to align technology initiatives with Michigan Dining's strategic priorities.
• Manage relationships with vendors and support procurement and contract activities related to dining technology and operational systems.
• Be a member of the Michigan Dining leadership team, representing the department on university committees and cross-functional initiatives.

Required Qualifications*

• Bachelor's degree in hospitality management, information systems, business administration, nutrition, or a related field, or an equivalent combination of education and experience.
• 7 or more years of experience supporting technology systems within a high-volume food service, hospitality, retail, healthcare, higher education, or similarly complex operational environment.
• Demonstrated experience administering and supporting enterprise business systems such as point-of-sale, meal plan, menu management, inventory, ERP, or other operational applications.
• Experience supervising professional or student staff
• Experience developing reports, analyzing operational data, and using information to support decision-making and continuous improvement.
• Experience managing vendor relationships, contracts, procurements, or service agreements related to technology systems.

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, we offer a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

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Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.