Hi, I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume with the rate expectation. Role: Network Voice L2 Location: Melbourne, FL, if not, Frisco, TX or Morrisville, NC Visa Status: GC/USC only Job description: * Technical Certification: CCVP with at least 3 to 5 years of experience. * Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x. * Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. * Good understanding of Unity Connection Voice mail services. * Good understanding of VoIP, MGCP, H.323 and SIP services. * Good communication skills. * Open for 24x7 availability * Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. * Expert level experience in handling Cisco IP telephony Network Infrastructure. * independently resolve tickets within SLA * Adheres to standard operating procedures / work instructions * Follow the escalation process * Follow the shift hand-over process * Update worklogs * Update the knowledge base * Technically upgrade across versions of environment when required * Ticket Monitoring * On - call support * Opening Bridge Call KEY TECHNOLOGIES: * CUCM & Unity connection 8.x and 9.x. * SIP, MGCP and H.323 gateways. * UCCX 8.0 and 9.0 for IMAC's * Basic scripting knowledge of UCCX 8.0 & 9.0 -- Thanks & Regards, Anil Kumar Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: 302-286-9932 Ext: 133 Email: [email protected] LinkedIn: https://www.linkedin.com/in/anil-kumar-itrecruiter/PDN-a22da58f-9d68-456c-98be-3b21c3c32e9a