Job Description
WHAT YOU WILL DO
- Administer and maintain Salesforce across CRM and Education Cloud environments which includes configuring objects, fields, page layouts, validation rules, flows, and automation; and managing user access, roles, profiles, permission sets, and data security.
- Ensure platform stability, scalability, and alignment with enterprise architecture.
- Lead data quality initiatives through audits, reporting, and automation.
- Manage data imports/exports and deduplication processes (e.g., Data Loader, DemandTools).
- Monitor storage, capacity, and system performance.
- Define, build, and maintain reports and dashboards to support operational and strategic decision-making; partner with stakeholders to identify KPI’s and reporting requirements; and leverage analytics to drive data-informed improvements.
- Manage deployments across environments and support release management processes.
- Participate in and contribute to Salesforce governance structure and roadmap planning.
- Stay current with Salesforce releases and proactively assess impact; communicate upcoming changes, features, and enhancements across the organization.
- Research, recommend, and manage AppExchange solutions.
- Support integrations with third-party systems and vendor tools.
- Provide day-to-day support for Salesforce users and systems including supporting onboarding and enablement of new users; drive adoption and ensure a consistent user experience across all departments.
- Work closely with business analysts, developers, QA, product owners, and business teams in an Agile environment; participate in sprint planning, backlog refinement, and other Agile ceremonies.
- Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
N/A
WHAT EDUCATION AND SKILLS YOU WILL NEED
BA/BS degree (or equivalent experience and certification)
At least 10 years of experience as a system administrator, at least 4 years within a Salesforce environment.
Must have a Salesforce Certified Administrator certification.
Must have system administration experience in all functions such as EDA, user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, case management, and capacity and storage management of an enterprise platform (preferably Salesforce).
Experience working in Agile Development Methodology. Understanding of scrum, sprinting, stories, pointing, ceremonies, and engagement with Product Owner.
Experience with project management tools, like JIRA.
Exposure to Salesforce apps such as Conga, Demand Tools, and Form Builder
Must have experience administering enterprise CRM systems, managing projects, and leading process.
Ability to learn new systems as a system administrator quickly.
Ability to work one-on-one with customers from all levels of the organization.
Must be comfortable delivering end user training; as well as experience creating documentation and training materials.
Familiarity with standard Salesforce objects and best practices on their usage – Accounts, Contacts, Opportunities, Campaigns, Cases, Reporting and Dashboards, etc.
Must have a good understanding and usage Salesforce reports, views, workflow rules, approval processes, validation rules, record types, and page layouts.
Must have strong problem solving and troubleshooting skills.
Ability to bring an enterprise perspective to solution design and problem-solving.
Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
HOW AND WHERE YOU WILL WORK
Possible nights and/or weekend work during deployments.
Requires work onsite a minimum of 3 days a week; the on-campus requirement is subject to modification based on organizational need.
ADDITIONAL SKILLS YOU MAY HAVE
- Previous experience in higher education a plus.
- Additional Salesforce Certifications preferred.
This is an exempt position with the following pay range: $115,184 - $127,982; the role is also eligible for bonuses based on performance and budget.
Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.
- Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
- Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
- Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
- Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.
All questions or concerns about this posting should be directed to the Office of Human Resources at [email protected].
WHAT YOU WILL DO
- Administer and maintain Salesforce across CRM and Education Cloud environments which includes configuring objects, fields, page layouts, validation rules, flows, and automation; and managing user access, roles, profiles, permission sets, and data security.
- Ensure platform stability, scalability, and alignment with enterprise architecture.
- Lead data quality initiatives through audits, reporting, and automation.
- Manage data imports/exports and deduplication processes (e.g., Data Loader, DemandTools).
- Monitor storage, capacity, and system performance.
- Define, build, and maintain reports and dashboards to support operational and strategic decision-making; partner with stakeholders to identify KPI’s and reporting requirements; and leverage analytics to drive data-informed improvements.
- Manage deployments across environments and support release management processes.
- Participate in and contribute to Salesforce governance structure and roadmap planning.
- Stay current with Salesforce releases and proactively assess impact; communicate upcoming changes, features, and enhancements across the organization.
- Research, recommend, and manage AppExchange solutions.
- Support integrations with third-party systems and vendor tools.
- Provide day-to-day support for Salesforce users and systems including supporting onboarding and enablement of new users; drive adoption and ensure a consistent user experience across all departments.
- Work closely with business analysts, developers, QA, product owners, and business teams in an Agile environment; participate in sprint planning, backlog refinement, and other Agile ceremonies.
- Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
N/A
WHAT EDUCATION AND SKILLS YOU WILL NEED
BA/BS degree (or equivalent experience and certification)
At least 10 years of experience as a system administrator, at least 4 years within a Salesforce environment.
Must have a Salesforce Certified Administrator certification.
Must have system administration experience in all functions such as EDA, user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, case management, and capacity and storage management of an enterprise platform (preferably Salesforce).
Experience working in Agile Development Methodology. Understanding of scrum, sprinting, stories, pointing, ceremonies, and engagement with Product Owner.
Experience with project management tools, like JIRA.
Exposure to Salesforce apps such as Conga, Demand Tools, and Form Builder
Must have experience administering enterprise CRM systems, managing projects, and leading process.
Ability to learn new systems as a system administrator quickly.
Ability to work one-on-one with customers from all levels of the organization.
Must be comfortable delivering end user training; as well as experience creating documentation and training materials.
Familiarity with standard Salesforce objects and best practices on their usage – Accounts, Contacts, Opportunities, Campaigns, Cases, Reporting and Dashboards, etc.
Must have a good understanding and usage Salesforce reports, views, workflow rules, approval processes, validation rules, record types, and page layouts.
Must have strong problem solving and troubleshooting skills.
Ability to bring an enterprise perspective to solution design and problem-solving.
Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
HOW AND WHERE YOU WILL WORK
Possible nights and/or weekend work during deployments.
Requires work onsite a minimum of 3 days a week; the on-campus requirement is subject to modification based on organizational need.
ADDITIONAL SKILLS YOU MAY HAVE
- Previous experience in higher education a plus.
- Additional Salesforce Certifications preferred.
This is an exempt position with the following pay range: $115,184 - $127,982; the role is also eligible for bonuses based on performance and budget.
Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.
- Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
- Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
- Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
- Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.
All questions or concerns about this posting should be directed to the Office of Human Resources at [email protected].
About Babson College
Babson College is the global leader in entrepreneurship education, ranked for having the No. 1 undergraduate school and MBA for entrepreneurship 26 and 29 times in a row.
An independent, not-for-profit institution, Babson is accredited by the Association to Advance Collegiate Schools of Business (AACSB), the New England Association of Schools and Colleges (NEASC), and the European Quality Improvement System (EQUIS). Each academic year, more than 2,100 undergraduate and 900 graduate students attend Babson, representing more than 80 countries.
As creators and conveners of knowledge about entrepreneurship, Babson distinguishes itself with an Undergraduate School that provides a top-flight business education blending innovative, integrated and applied business and liberal arts programs with curricular and cocurricular learning experiences; the F.W. Olin Graduate School of Business, that grants highly ranked MBA and MS degrees; an Executive Education program for professionals looking to grow in today’s rapidly evolving business environment; a world-class faculty with real-world experience—87% of our full-time faculty hold a doctoral degree or its equivalent, and are accomplished entrepreneurs, executives, scholars, authors, researchers, poets, and artists; global research projects that are used as key benchmarking indicators by a number of distinguished regional, national and supranational authorities around the world; and Babson Global, which works with corporate, university, government, and foundation partners to advance entrepreneurship education and Entrepreneurial Thought and Action worldwide.
Related Jobs
Western Exterminator
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader...
Western Exterminator
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader...
Western Exterminator
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader...
As a store associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by work...
ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized...
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store perf...