Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home.

With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, worker’s compensation, automobile, and property insurance.

Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more!

Schedule:

Monday to Friday (9:30am-5:45pm) and 1 Saturday a month (8:30am-4:30p)

Responsibilities

• Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster.
• Provide exceptional customer service to customers who have experienced and auto or property loss
• Determine appropriate coverage and complete necessary follow-ups in a timely manner
• Efficiently navigate systems to access appropriate information to service callers
• Perform additional duties within the department, as needed

Requirements

• Contact Center experience handling inbound calls is a plus
• Must have or be able to obtain and maintain a home high-speed internet connection
• Strong verbal and written communication skills
• Ability to demonstrate empathy to customers during what may be a stressful time
• Excellent listening skills
• Ability to navigate multiple programs simultaneously
• Accurate keyboarding skills
• Bilingual in English and Spanish is a plus
• High school diploma or GED

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.